Who to contact
Key Numbers
Our phones are available between 8.30am and 5.30pm Monday – Friday.
If all our lines are busy, please feel free to leave a message. Where possible, we try to reply to all messages the same day.
Tower Financial Services
For rent and service charge collection enquiries and end of year account reconciliation please contact the Financial Services Team on:
0800 015 4300 or email: Tower Financial Services Team
Tower Conveyancing Services
For staircasing (buying more shares in your home), remortgaging and further advance applications please contact the Conveyancing Services Team on:
0800 056 4601 or email: Tower Conveyancing Services Team
Tower Residential Services
For insurance, lease/tenancy enquiries, anti-social behaviour, ground maintenance and internal cleaning please contact the Residential Services team on:
0800 056 5304 or email: Tower Residential Services Team
Tower After Sales
For defects, response repairs, and cyclical decorations programme please contact the Property Services / After Sales team on:
0800 056 5208 or email: Tower After Sales Team
Selling your property
For selling your shared ownership home please contact the team on:
020 8294 5167 or email: Tower Resales Team
Tower Equity Loans and Lettings Team
If you are a key worker or a local authority or housing association tenant you may qualify for an equity loan.
If you are a key worker and are interested in renting we may also be able to help you. Contact us on:
020 8294 5090 or email: Tower Homes
If you would like to contact any of the teams by fax, simply mark them for the attention of the relevant team and use our fax number: 020 8294 5056.
You can also download 
Key Numbers Leaflet (37 KB)