Getting involved

Help shape our business

We know that the best people to tell us how to improve services are our customers. So we’re offering a range of opportunities for volunteers to get involved in helping shape our business.

In some cases we offer free training if you’d like to get involved. We may even be able to pay you for your time.

Here's how you can help us to shape the services we provide for you:

• Mystery shoppers

• Customer champions

• Customer editorial panel

• Resident's association

• Surveys and questionnaires

• Focus groups

• E-panel

• Staircase.org.uk

• Compliments

• Make a complaint

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