Our Services for our customers
One of our principles is that we don’t just deal with bricks and mortar. Likewise, our business with you doesn’t end when you complete your purchase and move into your new home.
That’s only the starting point of what we’d like to be a happy relationship with us.
Our customers are really important to us. We want you to enjoy living in your home and we’ll work hard to help you do so. We’d also like you to play a part in helping us make certain policy decisions and give us feedback on how you think we’re doing.
Tower Leasehold Services is divided into four distinct teams:
I hope the information we’ve provided on each team page will answer most questions that you may have. If you feel you need more information or guidance, please contact the relevant team using their individual contact information.
If you’d like to make any kind of comment about the service you receive, good or bad, we’re happy to hear from you. You’ll find the relevant manager will be more than willing to try and help you.
I’m also keen to hear what our customers think; it really is the best way to find out what we are doing right and what we need to improve on. It helps us measure our progress, offers valuable scrutiny of how we do things and can be a key influence in how we develop new policies and procedures.
You can view also view 
Our Service Promise leaflet (381 KB).
Best wishes
John Barr
Head of Tower Leasehold Services
Direct Telephone: 020 8294 5025
E-mail: John Barr
