Report A Repair
As a leaseholder you are responsible for all the internal repairs and maintenance needed to keep your home in good condition.
The great majority of our new homes are covered by a defects liability period. This is usually for 12 months (from the date the builders hand the new home to us) but can vary from scheme to scheme.
During this period the builder is usually responsible for putting right any faults in services (heating, plumbing and electrics) which appear.
The After Sales Team will deal with faults identified during this time and refer them to the Builder.
If you do find something that needs attention after you have moved in please report it to us by using the form below, or phone the Team on 0800 056 5208.
Before you report this repair please make sure that you have followed the trouble shooting guide within your user manual. You can also refer to page 19 of the 
Customer Information leaflet (533 KB) booklet.
Shared Areas
On some developments, and in our apartment blocks, there are shared areas such as hallways, gardens and car-parking spaces. We check these areas regularly and we'll arrange for any necessary repairs to take place (e.g. damaged fencing, lighting or guttering).
If you notice that a repair is needed in a shared area please use the following form to report it, or call the Team on 0800 056 5208
